Support

Stuck? Email support@shakeyapp.com. The person who builds Shakey reads every message. Tell us your phone model and what happened; screenshots help. You can also write from the app: Settings → Send feedback.

Shakey Pro

Restore Pro on a new phone

Sign in to the same Apple ID or Google account you bought Pro with. Then open Shakey and tap Settings → Subscription → Restore purchases.

Cancel Pro

  • iPhone: open the Settings app, tap your name, then Subscriptions → Shakey → Cancel Subscription. In Shakey, Settings → Subscription → Manage subscription takes you there.
  • Android: open Google Play, tap your profile picture, then Payments & subscriptions → Subscriptions → Shakey → Cancel subscription.

You keep Pro until the end of the period you’ve paid for. Deleting the app doesn’t cancel a subscription.

Refunds

Apple and Google take all payments, so they handle refunds:

Your data

Move to a new phone

On your old phone, go to Settings → Account & backup, sign in with Apple or Google, and tap Back up now. Install Shakey on the new phone and sign in with the same account.

Export your data

Settings → Data & privacy → Export my data gives you your workouts, meals, habits and weigh-ins as spreadsheet (CSV) files.

Delete your data

  • Your account and backup: see how to delete your account.
  • Everything on this phone: Settings → Data & privacy → Delete all data.

Turn off analytics

Settings → Data & privacy → Help improve Shakey.

Apple Health

Shakey can read your weight and steps; it never writes to Health. To change what it can read, open the Health app, tap your profile picture, then Apps → Shakey.

Reminders

Turn reminders on or off for each habit in the app. To silence Shakey completely, use your phone’s Settings → Notifications → Shakey.

Anything else

Email support@shakeyapp.com. For launch news and new features, follow @shakeyapp on TikTok.